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Student Grievance Redressal: Our Commitment to Your Journey
At Parul University, we believe that true education thrives in an environment built on trust, transparency, and mutual respect. Our philosophy goes beyond the transfer of knowledge; we strive to ignite a lifelong quest for wisdom. To ensure this journey remains uninterrupted, we have established a robust framework for student support and justice.
I. Compliance with UGC Regulations, 2023
In strict accordance with the UGC (Redressal of Grievances of Students) Regulations, 2023, Parul University has constituted a formal Students’ Grievance Redressal Committee (SGRC). This dedicated body provides a fair, prompt, and impartial platform for:
Prospective Students : seeking admission to our programs.
Enrolled Students : currently pursuing their academic goals.
II. Dual-Channel Redressal System
We recognize that grievances may arise from various stakeholders. To ensure every voice is heard, we have integrated two distinct pathways for reporting:
1. For Enrolled Students
(Internal MIS)
Students can log in to their PU-MIS Portal to file a formal grievance. This system allows for direct tracking, document uploads, and real-time updates on the status of the redressal.
2. For Parents & External Stakeholders
(Anonymous Portal)
We value the feedback of our parents and the wider community. We have launched a Public Grievance Form available on our official website. This portal allows for anonymous submissions, ensuring that concerns can be raised without hesitation.
III. Scope of Redressal
Our system is equipped to address concerns as defined by the UGC, including but not limited to:
Admission Irregularities
Irregularities in admission or merit-based selections.
Irregularities in admission or merit-based selections.
Fee & Documents
Issues regarding non-refund of fees or withholding of original certificates.
Issues regarding non-refund of fees or withholding of original certificates.
Academic Concerns
Complaints regarding unfair evaluation, exams, or academic conduct.
Complaints regarding unfair evaluation, exams, or academic conduct.
Harassment & Discrimination
Any form of harassment or discrimination based on caste, gender, or background.
Any form of harassment or discrimination based on caste, gender, or background.
IV. Our Commitment to Transparency
Time-Bound Resolution
We adhere to the 15-day window for initial responses as per UGC 2023 norms.
Independent Oversight
Students have the right to appeal to the University Ombudsperson for independent review.
Safety & Confidentiality
Whether through the MIS or our anonymous external portal, we prioritize the protection of the complainant.
V. Our Core Belief
“At the heart of our grievance system is the Parul University ethos: Synthesizing ancient civilizational values with modern-day innovation. By providing a safe, responsive, and accountable atmosphere, we ensure that every individual be it a student, a parent, or a citizen is treated with the dignity that reflects our national consciousness.”
Grievance Redressal Committee
| S.NO. | Particulars of Member(s) | Designated in SGRC as | Contact Details
|
|---|---|---|---|
| 1 | Dr.Hemant Toshikhane, Dean, Faculty of Ayurved and Principal, Parul Institute of Ayurved | Chairperson | hemant.toshikhane@paruluniversity.ac.in (M) 8469496525 |
| 2 | Dr.M.N.Parmar, Dean, Faculty of Social Work and Principal, Parul Institute of Social Work | Member | mnp.msu@gmail.com (M) 9824064291 |
| 3 | Dr.Guno Chakraborty, Principal, Parul Institute of Pharmacy and Research | Member | g.chakraborthy19159@paruluniversity.ac.in (M)8800978930 |
| 4 | Dr.Mehul Jadav, Principal, Parul Institute of Physiotherapy and Research | Member | piptr@paruluniversity.ac.in (M) 9825314847 |
| 5 | Dr.Rekha M.Parmar, Professor, Parul Institute of Ayurved | Member | rekha.parmar@paruluniversity.ac.in (M) 9724306523 |
| 6 | Susri. Khushi Singh, second year student of B.Sc in Microbiology, Parul Institute of Applied Sciences | Member | khushisinghrajput1210@gmail.com (M) 6359826234 |
| 7 | Shri.Umrao Singh Rathore, second year student in Parul Institute of Design | Member | heavenartworkk@gmail.com (M) 8290583206 |
| 8 | Shri.Dhruvil Shah, Dean, Students’ Welfare | Member | Shri.Dhruvil Shah, Dean, Students’ Welfare (T) 02668260368 |
Particulars of OMBUDSMAN
| S.NO. | Particulars of Member(s) | Designated in SGRC as | Contact Details
|
|---|---|---|---|
| 1 | Prof. D.M.Patel, Retd. Principal, M.S.U.Polytechnic, Vadodara | OMBUDSMAN | (M) 9825025931 |
