- Customer Segments: who is the target? Most common mistake: everyone is my customer. Start with one or two segments. Who has the most pain? Who pays first?
- Value Proposition: why buy from you? About pain relief, not features. If it cannot be written in two sentences, the founder does not understand the customer yet.
- Channels: how does the product reach the customer? Do not build a sales force if the customer buys on Instagram.
- Customer Relationships: acquisition vs retention. Getting a customer is expensive. Keeping one is cheap. The model must address both.
- Revenue Streams: subscription, one-time, freemium, licensing, commissions. Freemium works only if the conversion math is done: if 2% convert, can the business survive?
- Key Resources: critical assets. For Uber, the key resource is not cars. It is the platform and driver network. That makes it scalable.
- Key Activities: daily operations that create value. Resources are what you have. Activities are what you do with them.
- Key Partnerships: nobody builds alone. The incubator, university, suppliers, mentors are part of the model. PIERC itself is an example.
- Cost Structure: fixed vs variable. Year 1 realistic costs. Cost-driven vs value-driven: know which one, because everything else changes.
Four Companies on the BMC
- Uber: key resource is not cars (owns none). It is the platform and driver network. Revenue: commission per ride. Value: convenience for passengers, income for drivers.
- Netflix: revenue is monthly subscription. Key resource: content library and tech infrastructure. Cost: content acquisition. Model built to prevent subscriber churn.
- McDonald’s: revenue from franchise fees plus sales. Strength: standardised global operations. Consistency IS the value proposition.
- Amazon: multi-sided platform. Revenue: sales, Prime subscriptions, marketplace commissions. Serves both buyers and sellers.
Student Group Work
Students spent 30 minutes mapping their own startup ideas onto the BMC, focusing on Customer Segments and Value Propositions. The facilitator challenged groups on specific points. At one group, a debate arose about whether the customer was the individual user or the institution. The answer: both can be true, but the value proposition is different for each. The session closed with a reminder: the BMC is not a plan. It is a hypothesis. Everything on that paper is an assumption until a customer proves it.
MBA Entrepreneurship is way to your startup dream.
FAQ
What is a Business Model Canvas?
One-page framework with 9 blocks: Customer Segments, Value Proposition, Channels, Customer Relationships, Revenue Streams, Key Resources, Key Activities, Key Partnerships, Cost Structure. Taught at PIERC (230+ startups) using Uber, Netflix, McDonald's, Amazon.
What are building blocks of the startup?
There are nine building blocks that focus on customer relations, value proposition, revenue model, cost and more.
How PIERC support students?
PIERC supports students from start to launch and way further required for startup. They help with grants, and guidance.